Our return policy is 7 days. If 7 days have gone by since your purchased was delivered, unfortunately we can’t offer you a refund.
The products being sold on this platform are digital goods and cannot be “returned”, so you’re entitlement to a refund is designed with this in mind.
Before You Request a Refund:
- You have contacted us for assistance.
- Read the READ ME and Watched ALL Tutorial Videos.
You can request a refund within the first 7 days from the date of purchase. We will ask you to provide supporting documentation or evidence. Any refund issued by AKV Studios is entirely nonobligatory.
We will make a decision within 30 days after you request a refund based on all available information and you agree that our decision is final.
Generally, a refund for a digital product is highly unlikely because it is a digital product. but we want to see our customers happy and if you are unsatisfied with our product we will happily give you a refund under qualifying circumstances.
How to Qualify for a Refund:
- You’ve Purchased two identical packages at the same time and want to get a refund for one.
- You contact us about your purchase within 7 days of purchase date.
- You explain to us why you want a refund.
- You explain why the product did not meet your expectations.
AKV Studios is not obligated to give refunds in any of the circumstances listed below:
- You simply change your mind
- You don’t want it after you have downloaded it
- Your Item was purchased with a Gift Card
- You bought an item by mistake
- The item did not meet your expectations or you feel the item is of low quality
- Technical support provided for an additional fee
- You do not have sufficient expertise or software to use the item.
- You can no longer access said item because it was removed from our store (we highly recommend that you download items as soon as you have purchased them to avoid this situation)
- THIS IS A DIGITAL PRODUCT
- Our products are delivered via email. An order confirmation email with your product will be sent immediately after purchase.
- All files downloaded are yours to keep forever.
- No additional licensing fees. Paid or free work, you are able to use our files. Attribution is not required.
- This product is royalty-free.
- All effects were customized to be drag and drop. No animating needed.
- Our products are not for resale or reuse. Meaning, you may not resell them as your own preset file or overlay or post direct download link.
*Download on laptop or desktop only* (Your files will be emailed to you in a download link immediately upon successful payment. If you do not get your download link immediately, please check to see that your payment went through properly)
*AKV Studios does not accept any responsibility or liability for any loss or damage of whatever nature (direct, indirect, consequential, or other) which may arise as a result of your use of this download.
IF YOU HAVE A PROBLEM WITH YOUR DOWNLOAD LINK, PLEASE SEND AN EMAIL TO CONTACT ME AND I WILL RESOLVE YOUR PROBLEM WITHIN 24 HOURS.
- We are NOT responsible for any previous purchase you made which you lost the PDF and download links.
- If it’s been over 6 months you can not request a new download to a product you made.
- In order to avoid these situations we highly recommend that you download items as soon as you have purchased them and save them to your computer or hard drive to avoid this situation.
AKV Studios is owned by Adam Kelker Visuals. AK Visuals continues to own all downloadable content and grants you permission to a non-exclusive, non-transferable right to use the downloadable content in any project and as many times as you wish. You do not have permission to sell or distribute for free any of the content you download from AKV Studios. You may not make available any of the downloaded content on any online site, or disassemble, decompile, reverse engineer or decode the downloaded content for any reason whatsoever. If you provide a client with any of the downloaded content as part of your work, the client may not reuse the downloaded content for any purposes other than a review of your work product without purchasing a separate licenses.
AKV Studios retain all rights to it’s downloadable content. Such rights are protected by International Copyright laws. You may be held legally responsible for any copyright infringement that is caused or encouraged by your failure to abide by the terms of this agreement.
Under no circumstances will AKV Studios be liable for any loss or damages whatsoever (including the user of or inability to use the downloaded content).
Should you require more information, please don’t hesitate to contact firstname.lastname@example.org