FREQUENTLY ASKED QUESTIONS
Please feel free to contact us if you have an idea, problem or suggestion, by using the contact form. If your inquiry is about our online store, please read the FAQ below to see if your question has been answered.
WHY SHOULD I DOWNLOAD THESE PRESETS/PRODUCTS?
Our products and resources are designed to help you speed up your work flow, save you time, and add value to your projects and videos. With our simple, easy-to-use video effects you will be able stylize your videos with dope visual effects and separate your work from the rest.
DO YOU HAVE 24/7 CUSTOMER SUPPORT?
Our customers happiness is our top priority and we want make sure it stays that way. Your feedback greatly helps us not only improve our products but also our website entirely. If you have any questions or concerns about our products or you have a question you need answered, contact us and we will be more than happy to assist you.
I’M HAVING TROUBLE DOWNLOADING A PRODUCT I PURCHASED?
Some of the products come with effects that are quite large in file size, meaning the download may take longer (depending on internet speed). If you have accidentally stopped the download or experienced a computer crash, you can simply click on the link on the email receipt and begin downloading again. If in those rare cases you’re still having trouble, contact us and we’ll be happy to help.
HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?
Just click the unsubscribe button at the bottom of the next email you receive and we won’t bother you again.
HOW DO I PAY FOR A PRODUCT?
We take payments through Stripe and PayPal as they’re both simple, fast and most importantly secure. We guarantee a safe secure checkout.
CAN I USE YOUR PRESETS FOR COMMERCIAL WORK?
For sure, we love when you use our products in your production work. Whatever you choose to use the templates for, we’d be excited to see it! There are no additional licensing fees but for further information about licensing, please read our License Agreement and Creative Commons for usage and restrictions.
HOW DO I DOWNLOAD THE FREE DOWNLOADS?
DO THE FILES WORK ON MAC OR WINDOWS?
All of our products are compatible on both Mac & Windows. If you’re interested in a preset pack, please check that it is compatible with your software version before purchasing. You can find this information in the product description on each of the product pages.
*NOTE* Most of our products are for the editing software ADOBE PREMIERE PRO. So if you are using a different editing software be sure you are aware of what you are purchasing or purchase a product that corresponds with your editing software.
HOW DO I DOWNLOAD MY PURCHASE?
Our products are delivered via email. An order confirmation email with your product will be sent immediately after purchase. Download from confirmation email.
HOW DO I FIND MY INVOICES?
An order confirmation email with your product will be sent immediately after purchase. If you haven’t received it and would like one, contact us and we’ll send one to you. Also, you can create an account and once you sign in from the my account in the header, you can view your purchase history.
CAN I RETURN MY PRODUCTS?
Our products are thoroughly checked before being published to the store so if you check the preview video and the description and it matches your needs you shouldn’t have any problems. Your satisfaction is our main priority, if you are unhappy with your purchase contact us within 30 days of your purchase to receive a full refund. If you have any concerns visit our Refund Policy Page.
WHO SETS THE PRICE OF THE PRODUCTS IN THE STORE?
We set the price based on complexity and market value, before publishing the product to the site. Prices are subject to change due to demand and increase/decrease in market value after publishing.
HOW OFTEN IS THIS SITE UPDATED?
This site is updated on a weekly basis. Future updates include: adding new content and features for better navigating through our website. We want the best for our visitors and customers and expect the best from ourselves, so we pride ourself in keeping our website and content up to date with the newest features we feel will improve our website.
HOW DO I INSTALL MY DOWNLOAD/PURCHASE?
There are instructions on how to import your preset in the “.zip” file that you have downloaded. But if you are still having trouble, we have Tutorial Videos you can watch that should help you solve your problem.
THERE ARE MISSING FILES IN MY PRESET FOLDERS AFTER INSTALLATION?
Missing files in your “Effects Library” are most likely due to your “Adobe Premiere Pro” editing software not being up-to-date. These presets were created in Adobe Premiere Pro CC 2018-2019 so be sure have the latest versions before download/purchasing so you do not have any issues.