Some of the products come with effects that are quite large in file size, meaning the download may take longer (depending on internet speed). If you have  accidentally stopped the download or experienced a computer crash, you can simply click on the link on the email receipt and begin downloading again. If in those rare cases you’re still having trouble, contact me and I will be happy to help.

There are instructions on how to import your preset in the “.zip” file that you have downloaded. But if you are still having trouble, visit THIS LINK to find help with downloading your new purchase.

An order confirmation email with your product will be sent immediately after purchase. If you haven’t received it contact me and I will send it to you. Also, you can create an account and view your invoices here.

We will occasionally update the download links to prevent piracy. As a result, the links in your order confirmation mail will no longer work. Please login to your user account. The links there will always be valid.

You will have 6 months after purchase to download your files up to 6 times. This is in-place to prevent piracy. As a result, the links expire and will no longer work. We recommend you download your files and save them to your computer to avoid this problem.

If you cannot access your account, you might have to reset your password. If you are still having trouble contact us here.