How Can We Help?
Reach us via email:
If you have purchased a product it will be delivered via email within a few minutes of checking out. Please check your spam filter before contacting me directly.
Please allow at least 24 hours for an inquiry response before attempting an additional one.
I will usually respond within a workday.
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Most frequent questions and answers
Some of the products come with effects that are quite large in file size, meaning the download may take longer (depending on internet speed). If you have accidentally stopped the download or experienced a computer crash, you can simply click on the link on the email receipt and begin downloading again. If in those rare cases you’re still having trouble, contact me and I will be happy to help.
There are instructions on how to import your preset in the “.zip” file that you have downloaded. But if you are still having trouble, visit THIS LINK to find help with downloading your new purchase.